"I am writing to commend you and your staff on the professional manner in which Merit Parking assumed the management of the Charles D. Tandy Center Parking ... In the two and a half years Merit Parking took over...our revenues have more than doubled."
"I am also impressed with your staff's knowledge of all the equipment that is used... We are also pleased with the professional appearance of the staff. You and your staff help compliment our goal here at the RadioShack Corporate Headquarters to be one of the Best Companies in America."
"I have no doubt that your company will have great success in the years to come. In the two and a half years you hade been with RadioShack we have been very pleased. I would be the first to recommend Merit Parking."
"Please allow me to take this opportunity to give you an insight into what a pleasure it has been to transition to your company..."
"Merit took over seamlessly and without fanfare...and within days the garage took on a new demeanor."
"Prior to your takeover we were encountering damage claims at a rate of nearly one claim a day. It's absolutely like day and night...the claims process itself is organized, fair, and professionally handled, another dramatic change from our previous operator."
"I am writing to commend you and your staff on your remarkable performance at Greenpark One. I have just received our February Statement and Check, which has exceeded our best month ever. This is especially impressive since February was a short month and only your second month of operation..."
"I am also impressed with the upgrade in appearance of the facility as well as your attention to detail. The transition from the previous operator was a non-event thanks to your hard work and preparation."
"I have no doubt that your new company will enjoy great success in the years to come."
"I would like to take this opportunity to congratulate you and Merit Parking on a very successful transition at 1615 Poydras Street. I have been extremely pleased with the performance results in operations and significant revenue increases since Merit's start date of July 1st, 2001."
"The transition was handled very professionally and the extra efforts by all members of your team made the transition seamless for our tenants."
"The creative restructuring of rates and new marketing ideas has given the parking facility a boost in revenues that has exceeded my expectations. This improvement in revenues gave the facility an excellent year..."
"In addition, the day-to-day operations of the facility have never been better."
"Keep up the good work!"
"I wanted to take this opportunity to give you some important feedback from our recent meeting with the owners of Arena Place. During our discussions, we talked about the garage operations and revenue and the numerous positive changes that we have seen since Merit began..."
"...you and your entire staff are to be congratulated for essentially turning around the entire operation, in a relatively short period of time. Revenue has nearly tripled since your initial audit...The upgrade to our software system and the auto cashier were excellent recommendations and are on their way to achieving further success. Whenever a problem arises, your staff is always there for us, with terrific attitudes and a 'can do' mentality"
"Thank you again for your efforts and partnership demonstrated to realize past and future successes."
"Beginning with the transition of service in June 2003, Merit has exceeded our expectations. Not only did a smooth transition occur at the start of service, tenants have reported to Presidio on the better response and more professional interaction they experience from your organization...Your attention to detail in taking care of the garage maintenance has also been praised. In addition, your organization has corrected errors that not only saved aggravation on the part of tenants, but increased revenues for the property."
"Your group is a wonderful addition to our property and we greatly appreciate having you as part of our team."